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New to Torbuy


What is Torbuy?

Torbuy is Torbay's online marketplace for local buying, and selling with other users. Back to top


Is Torbuy FREE?

Yes, Torbuy is 100% free to list items (excluding certain categories). Back to top


Do I have to Register to use Torbuy?

No. You can browse the site without registering, but you registration is required in order to post a listing on the site. Registration on Torbuy is FREE and the process is very simple:

1. Click on "Register Now" and you will be asked to provide your basic contact information.
2. An email will be sent to you asking to confirm your account.
3. You are now Registered at Torbuy!
4. Torbuy will send a message with your login and password information to your e-mail address.

Once you have registered, you can manage your postings and personal information even easier through the 'My Torbuy' section of the site. Back to top


What type of buying and selling formats does Torbuy offer?

Torbuy buying and selling formats make it easy for buyers and sellers to do transactions together. Each format has its own characteristics and advantages.

1. Classified: Under this format, buyers can always contact the seller to negotiate, even if he or she puts a price to the item.

2. Buy Now: This is a price fixed transaction, where the user must sell the item to the first interested buyer at the stated price.

3. Auction: Rated auction, where the seller must sell the item to the highest bidder. Back to top


How do I find an item at Torbuy ?

You can Browse listings when you're not sure what you're looking for, or when you simply want to explore the range of items on Torbuy or in a particular category. Click on Categories and Subcategories and if you find an item you're interested in, just click on the item title.

You can also Search for items when you are looking for a specific item that you can describe using a few words. In this case, simply go to the search box, enter a few words describing what you are looking for and click the "Search" button. A search results page of Torbuy listings will be displayed. Review your search results pages and if you see something you're interested in, just click on the item title. Back to top


What is My Torbuy?

With My Torbuy, you can track and manage your Torbuy buying, selling, listings, personal account, information, messages, favorites and more from one single, secure location. You must be a registered user to access most of the My Torbuy features. Back to top


Postings


How do I post an item at Torbuy ?

Click on the "Place a listing" or "Sell" button. If you don't have an account you will need to register, choose the item type, New Classified or New Auction on the My Torbuy page followed by the category and/or subcategory, and you are ready to post your listing. Posting on Torbuy is FREE (excluding certain categories). Back to top


How do I upload a picture?

During the posting process, you will find the instructions to upload pictures after you have entered the item description and details. Torbuy picture upload process is easy and you can upload up to 8 (eight) pictures per posting. Lighter pictures will upload faster; ideally less than 200kb each. Most accounts are allowed several pictures free before a charge applies. Back to top


How do I edit a posting?

You will need to login to edit your listings, you can edit your postings through the "my active listings" option in the My Torbuy section of the site. Please go to the item and click the "Edit Listing" button. Once you have made and approved the changes, they will take effect immediately. You can repeat this process any time you like. Back to top


How long will my posting appear on Torbuy?

When you list an item on Torbuy you can choose a duration during the process, classified ads are either 7 or 28 days. After that time, the posting will automatically expire and it will be removed. Back to top


How do I remove my posting?

If your item sells or you simply decide to remove it, you can end your listing in the "my active listings" section within the My Torbuy section of the site. Once you identify the item you can mark it as Sold or remove it from the listing by clicking in "Sold" or "Remove Listing" button. Back to top


How do I save a posting to recall it later?

Go to the listing you are interested in and click the "Add to Favorites" button to keep track of it. Back to top


How do I add HTML to customize my postings?

Yes. You can use HTML-formatted listings by cutting-and-pasting the code into the Description box during the posting process. However, we do not allow HTML in the Title field. Back to top


Can I include personal contact information in my postings ?

Yes. You can include personal contact information in your postings, except for the title of the ad in the Personals category (no email address, phone number, skype or other messenger ID). Back to top


Classified


What is Classifieds?

In the Classifieds-style listings, buyers will always contact the seller to negotiate, even if he/she puts a price. Back to top


As a seller, how do I post an item?

You will need to login before you can post a classified ad. Click on the "Post a Listing" or "Sell" button to post a classified ad, select New Classified on the My Torbuy page as your choice. Now select a category and/or subcategory that your posting will appear in. You will be asked to provide details about the item you are listing. Once you have input the item details you will be taken to the picture upload section of the site, where you can upload pictures to go with your listing. Posting on Torbuy is absolutely FREE (excluding certain categories). Back to top


As a buyer, how do I contact a seller?

Click on the "Contact seller" button in the listing you are interested. Fill the form with your contact information including your e-mail and the message you would like to send to the seller and submit it. If the seller is anonymous, use the contact information provided in the listing to get in touch with him/her. Back to top

Buy Now


What is Buy Now ?

In the Buy Now-style listings, Sellers have the option to offer a Buy Now price that allows a buyer to get the item right away. It is a fixed price transaction and the seller must sell the item to the interested buyer at the specified Buy Now price. Back to top


As a seller, how do I post an item ?

If you already have an Torbuy account, please login first. Click on the "Post a Listing" or "Sell" button to post an ad, select New Auction on the My Torbuy page as your choice. In the Category List select the Category and/or Subcategory in which your posting will appear. Finally, click on the Buy Now link during the item description stage, you will be asked to provide pricing and delivery information. Posting on Torbuy is absolutely FREE (excluding certain categories). Back to top


As a buyer, how do I contact a seller?

First, search or browse to find an item you are interested in. If you already have a Torbuy account, please login. If you are not registered and have a question about the item, simply fill in the form with your return email address and your question and we will forward your message to the seller. You can also register and after registration process is complete go to the item and decide whether you're willing to buy the item for the Buy Now price. Then click the "Buy Now" button and continue. You will see a Buy Now confirmation message. Back to top


Auction


What is Auction?

In the Auction-style listing sellers put items up for sale to the highest bidder. Back to top


As a seller, how do I post an item?

If you already have an Torbuy account, please login first. Click on the "Post a Listing" or "Sell" button to post an ad, select New Auction on the My Torbuy page as your choice. In the Category List select the Category and/or Subcategory in which your posting will appear. Finally, Enter an item description, you will be asked to provide pricing and delivery information. Posting on Torbuy is absolutely FREE (excluding certain categories). Back to top


As a buyer, how do I contact a seller?

First, search or browse to find an item you are interested in. If you are not registered, simply fill in the form with your return email address and your question and we will forward your message to the seller. If you already have an Torbuy account, please login. If you don't have an account yet and wish to have the benefits of it, please register for a Torbuy account by providing your basic contact information. After registration process is complete you are ready to bid. Go to the Minimum bid box, enter your bid and click "Place Bid". In the following screen enter the maximum amount you would be willing to pay for the item and click submit. You will not be able to change (raise) your bid on this auction until you have been outbid by another bidder. Back to top


What is the Reserve Price?

Reserve price is the minimum price a seller is willing to accept for an item. The seller has no obligation to sell the item if the reserve price is not met. The buyer is not shown the reserve price, but only showed whether or not the reserve has been met. A winning bidder must meet or exceed the reserve price and must also have the highest bid. Back to top


How do I know if I have won the auction?

At the end of the auction, you'll receive an email from Torbuy indicating whether you've won the item, with an explanation of next steps. Back to top


More Guidelines


What are the things that potentially fraudulent sellers do?

  • Ask you to wire money into on International account. Seller may ask you to send payment overseas and will only accept Western Union or another money transfer service (e-Gold).
  • List an address that is different from the address on their item detail page.
  • Recommend an unfamiliar escrow or payment service.
  • Not be up front about the authenticity of items for sale.
  • Will not provide you a verifiable telephone number.
  • Try to convince you not to use payment services which offer protection (accepted services are those like PayPal).
  • Will repeatedly not answer phone calls or email.
  • Continuously provide excuses about why you haven't received an item.
  • Sell suspect copies of software, music, or videos.
  • Refuse to give you a working shipment tracking number.
  • Sell an expensive popular item at a suspiciously low price.
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What should I do if I suspect a fraudulent seller?

If you feel there is a posting on the site that is false or fraudulent, please contact us at Legal Issues. Back to top


How can I avoid a fraud?

At Torbuy, we believe that buying items locally - where you can inspect the item, meet the seller and pay at the time of pickup or delivery -- is the surest and safest way to transact. For National or International items, we strongly suggest taking the following measures to protect yourself from fraudulent sellers: Back to top

  • Always use Torbuy's system
  • When communicating with sellers on Torbuy always do it using the "Contact Seller" link on the page that details the item. An email will be sent out to the seller with your email address and all transactions will be conducted between you and the seller directly via our system. This way, if we are notified of a seller's fraudulent activity, we will have your contact information to reach you and provide you with the information. Since our marketplace is always free, there should be little incentive to take communications off line.
  • Know what you are buying
  • Before making an offer to a seller, ask questions to learn more about what they are selling. You can send a seller a pre-sale note, and then make your offer when you are comfortable with purchasing the item. We also recommend checking retail prices and other members' prices for comparison purposes. Remember, if the price looks too good to be true, it probably is. In particular, be careful when purchasing high-tech goods, especially when prices are far below retail. Certain high-end items such as flat-panel displays, notebook computers, and mobile phones are likely targets for scammers. In many cases, it's appropriate to ask for a serial number before sending payment.
  • Ask for sellers address and telephone number
  • Once you have negotiated the price and have decided to buy the item, ask for the seller's phone number and call him/her up at a random time to make sure he/she is receiving the calls. Honest sellers should be able to provide this information. Having a seller who has a registered telephone number at the other end, will make the seller more trackable and hence less likely to be a fraud.
  • Use a payment method with fraud protection
  • We highly advise AGAINST sending payment via wire transfer. Many fraudulent sellers only accept money by wire transfer, Money Gram, or bank transfer because buyers cannot get their money back and sellers cannot be tracked. If you are within the UK and must pay by money order, we suggest using a postal money order. Postal money orders can be investigated, while other money orders cannot.

    There are many forms of payment that provide protection for buyers. Torbuy recommends Paypal for its added security

  • Track your shipment
  • Most major shipping companies allow people to track shipments while they are in transit. We recommended getting a tracking number from the seller, so you can monitor your item in transit. Make sure you are familiar with the seller's shipper, and be aware that there are fake shipping companies on the web which pretend to track a false shipment.

If you feel a seller is acting fraudulently, please contact Torbuy immediately at: Legal Issues. Back to top


What are the things that potentially fraudulent buyers do?

  • Ask you to wire money into their account.
  • Buyer offers high-value (but fake) cashier's cheque in exchange for your for sale item. The value of cashier's cheque often far exceeds your item and the buyer asks you to wire the balance via money transfer service. Banks will often cash these fake checks AND THEN HOLD YOU RESPONSIBLE WHEN THE CHEQUE FAILS TO CLEAR . Scam often involves a 3rd party (shipping agent, business associate owing buyer money). We would strongly discourage you from wiring money.
  • Recommend an unfamiliar escrow or payment service.
  • Place large orders to be sent to a foreign location.
  • Say they will pay you half of what's due before they receive the item, and half payment afterwards.
  • Will not provide you a verifiable telephone number.
  • Pay with an international credit card or cashier's cheque.
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What should I do if I suspect a fraudulent buyer?

If you feel a buyer is acting fraudulently, please contact us at Legal Issues. Back to top

What kind of postings are forbidden / not allowed on Torbuy ?

Torbuy prohibits the listing or sale of any items that are illegal, under any applicable law, statute, ordinance or regulation at local, state, provincial, national or international law. The following type of listings are prohibited on Torbuy site: Postings of any franchise, pyramid scheme, "club membership", multi-level marketing, distributorship or sales representatives arrangement or other business opportunity which requires an up front of periodic payment, requires recruitment of other member, sub-distributors or sub-agents, or pays commissions only (except for postings that make clear that the available job pays commission only and clearly describes the product or service that the job seeker would be selling, in which case such postings may be permissible).

Other items that are specifically prohibited include:

  • Alcoholic Beverages
  • Blood, Bodily Fluids and Body Parts
  • Burglary Tools
  • Counterfeit currency, stamps or coins
  • Counterfeit Products
  • Electronic Surveillance Equipment
  • Embargoed Goods
  • Government and Transit Uniforms, IDs and Licenses
  • Illegal Drugs & Drug Paraphernalia
  • All type of illegal services and products.
  • Hazardous Materials
  • Fireworks, Destructive Devices and Explosives
  • Identity Documents, Personal Financial Records & Personal Information (in any form, including mailing lists)
  • Items which encourage or facilitate illegal activity
  • Lottery Tickets, Sweepstakes Entries and Slot Machines
  • Obscene Material and all types of Pornography
  • All type of offensive material
  • Pesticides
  • Pictures or images that contain frontal nudity
  • Police & Other Security Forces Badges and Uniforms
  • Prescription Drugs and Devices
  • Recalled items
  • Stocks and Other Securities
  • Stolen Property
  • Tobacco Products
  • Used Cosmetics
  • Weapons and related items (such as firearms, firearm parts and magazines, ammunition, BB and pellet guns, tear gas, stun guns, switchblade knives, and martial arts weapons).
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Warning

It is under the sole responsibility of Torbuy users to verify and to complete this list in accordance with the current laws in your country of residence. Important disparities and changes can exist or happen in regards to the unique prohibited articles, the means of payment and their degree of safety, but also all other aspects governing the relations between buyers and sellers. In every country, this information can be directly obtained from the official authorities about these laws. As a UK-based company, Torbuy provides the legal information required in the UK. If you have any quieries please contact the site administrator via Contact Admin Back to top